Financial Guidelines

Pricing Policy

Fees, billing practices, and refund procedures for using Bluestellers.

Last Updated

August 2026

This Pricing Policy outlines the fees, billing practices, and refund procedures for the services offered by Bluestellers (InfinityGrid Global) on our Platform (www.bluestellers.com and associated mobile applications). By subscribing to or using our paid services, you agree to the terms outlined in this policy.

1. Pricing Model

Bluestellers operates on a Software-as-a-Service (SaaS) model with two primary flows:

For Users/Clients

Users pay experts directly for booked consultation services through the Platform.

For Experts/Creators

Bluestellers charges a platform fee on each successful transaction facilitated through the Platform.

2. Fee Structure

Platform Fee

Bluestellers charges a platform fee of 7% to 40% (depending on type of session) of the total transaction value for every paid consultation booked and completed through the Platform. This fee is automatically deducted before net earnings are settled to the expert.

Payment Gateway (PG) Fees

All transactions are subject to processing fees levied by our partner, **Razorpay**. These fees are deducted separately as per Razorpay's standard pricing. Bluestellers does not profit from these fees.

Transparency

The total amount payable by the User (including fees) is displayed clearly before payment confirmation.

3. Billing & Invoicing

For Users: You are charged the full amount upon booking confirmation. A digital invoice is generated and available in your account/email.
For Experts: You receive the net earnings (Total Service Fee minus Platform Fee and PG Fees). A detailed breakdown is provided in your earnings report.

4. Settlement & Payouts

KYC Requirement

Experts must complete full KYC verification (PAN & Bank Details) before they are eligible to receive payouts.

Settlement Cycle

Payouts to experts' registered bank accounts are initiated on a T+3 basis(where 'T' is the date of the completed consultation).

Responsibility

Once initiated, the time for funds to reflect depends on banking networks and Razorpay. Bluestellers is not liable for bank delays.

5. Refunds & Cancellation

Any upcoming session can be cancelled by the User from their dashboard, and cancelling records the refund automatically — no request form, no approval step. How much is refunded depends on who cancels and when. This is a summary; the complete rules live in our Refund & Cancellation Policy, which governs in the event of any conflict.

Full refund (100%, no gateway fee deducted)

Expert cancels: the expert calls off a confirmed session.
Expert no-show: the expert never joined. Report it from your dashboard once the session was due to have ended.
Expert asked to move the session: if you cancel while that request is still open — before the response deadline shown with it — you receive 100%. Once the request is accepted, declined, withdrawn, or its deadline passes, the timing rules below apply again.
Payment taken but no booking created: you were charged and the booking could not be made (for example the seat or slot went while your payment was being processed), so you received nothing.

Partial refund (you cancel)

48 hours or more before the start time: a full refund, minus the payment-gateway fee. That fee is charged by the payment processor and is not retained by Bluestellers, so it cannot be returned.
Less than 48 hours before the start time (including after it): a flat 50% refund. The other 50% is retained because the expert reserved that time for you.

Non-Eligible

Missing a session you booked and never cancelled. (If you do cancel — even after the start time — the 50% tier above applies.)
Dissatisfaction with the advice given in a session that took place (as the Platform is a facilitator).

Refund Process Timeline

Cancel the session from your dashboard — or, for an expert no-show, report it once the session was due to have ended.
The refund is recorded at that moment and the amount is fixed by the rules above. You do not need to email anyone.
It is initiated after the session's scheduled end time, so our team can review any edge cases, and then processed within 3-5 business days back to your original payment method via Razorpay.
Depending on your bank or card issuer, it may take a little longer to appear on your statement.

Rescheduling

Only the expert can propose moving a booked session. When they do, you can accept the new time, suggest a different one, or keep your original time — doing nothing keeps the original time. Users cannot reschedule a booking themselves; if a time no longer suits you, cancel it and the rules above apply. Moving a session never costs anything.

Something Else Went Wrong

If a technical failure on our side stopped a session from happening, email support@bluestellers.com and our team will review it.

6. Pricing Changes

Bluestellers reserves the right to modify fees. Experts will be notified via email/app at least 30 days in advance. Continued use after the effective date constitutes acceptance.

7. Contact for Billing

For questions regarding charges, refunds, or payouts, please contact our support team.

Email: support@bluestellers.com

Response time: 24-48 business hours.

8. Governing Law

This Pricing Policy is governed by the laws of India. Disputes related to pricing or billing are subject to the exclusive jurisdiction of the courts in High Court of Karnataka.

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