Financial Guidelines

Pricing Policy

Fees, billing practices, and refund procedures for using Bluestellers.

Last Updated

December 01, 2025

This Pricing Policy outlines the fees, billing practices, and refund procedures for the services offered by Bluestellers (InfinityGrid Global) on our Platform (www.bluestellers.com and associated mobile applications). By subscribing to or using our paid services, you agree to the terms outlined in this policy.

1. Pricing Model

Bluestellers operates on a Software-as-a-Service (SaaS) model with two primary flows:

For Users/Clients

Users pay experts directly for booked consultation services through the Platform.

For Experts/Creators

Bluestellers charges a platform fee on each successful transaction facilitated through the Platform.

2. Fee Structure

Platform Fee

Bluestellers charges a platform fee of 7% to 40% (depending on type of session) of the total transaction value for every paid consultation booked and completed through the Platform. This fee is automatically deducted before net earnings are settled to the expert.

Payment Gateway (PG) Fees

All transactions are subject to processing fees levied by our partner, **Razorpay**. These fees are deducted separately as per Razorpay's standard pricing. Bluestellers does not profit from these fees.

Transparency

The total amount payable by the User (including fees) is displayed clearly before payment confirmation.

3. Billing & Invoicing

For Users: You are charged the full amount upon booking confirmation. A digital invoice is generated and available in your account/email.
For Experts: You receive the net earnings (Total Service Fee minus Platform Fee and PG Fees). A detailed breakdown is provided in your earnings report.

4. Settlement & Payouts

KYC Requirement

Experts must complete full KYC verification (PAN & Bank Details) before they are eligible to receive payouts.

Settlement Cycle

Payouts to experts' registered bank accounts are initiated on a T+3 basis(where 'T' is the date of the completed consultation).

Responsibility

Once initiated, the time for funds to reflect depends on banking networks and Razorpay. Bluestellers is not liable for bank delays.

5. Refunds & Cancellation

All sales of digital services are generally final. However, refunds are issued in specific circumstances:

Eligible for Refund

Service Not Rendered: Expert fails to attend without rescheduling.
Technical Failure: Critical platform failure prevents delivery.

Non-Eligible

User no-shows or late arrivals.
Dissatisfaction with advice (as the Platform is a facilitator).
Change of mind after booking confirmation.

Refund Process Timeline

Request refund within 5 days via support@bluestellers.com.
Support team investigates chat logs and call records.
If validated, Bluestellers initiates refund via Razorpay.
Funds return to source within 5-7 business days (dependent on bank).

6. Pricing Changes

Bluestellers reserves the right to modify fees. Experts will be notified via email/app at least 30 days in advance. Continued use after the effective date constitutes acceptance.

7. Contact for Billing

For questions regarding charges, refunds, or payouts, please contact our support team.

Email: support@bluestellers.com

Response time: 24-48 business hours.

8. Governing Law

This Pricing Policy is governed by the laws of India. Disputes related to pricing or billing are subject to the exclusive jurisdiction of the courts in High Court of Karnataka.

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