We want every session on Bluestellers to be worthwhile. If a session can't happen, here is exactly what you are entitled to and how the refund works. This policy applies to one-on-one sessions, consultations and discovery calls booked and paid for on the platform.
Last updated: August 2026
Mentor cancels the session
You receive a 100% refund of what you paid.
The mentor asks to move the session and you cancel instead
While that request is still open — that is, before the response deadline shown with it — you receive a 100% refund of what you paid, with no gateway fee deducted, because the change was not your doing. Once the request is closed or its deadline has passed, the 48-hour rules below apply again.
You cancel 48 hours or more before the start time
You receive a full refund, minus the non-refundable payment-gateway fee (the small charge the payment processor keeps on every transaction).
You cancel less than 48 hours before the start time
You receive a 50% refund. The remaining 50% is retained to compensate the mentor for the reserved time.
The mentor doesn't show up (no-show)
You are entitled to a full refund of what you paid.
Email us at support@oneguidely.com and we'll help sort it out.
